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1. How do I turn on/off or transfer Utility Services (Water and Wastewater)?

Utility Services can be turned on/off or transferred by visiting City Hall. Bring a valid photo ID and a copy of closing statement or lease agreement showing your current address. City Hall is located at:
620 E Main Street
Haines City, Florida 33844.

Inside the City Limits

• Residential Accounts: Residential accounts inside the City limits require a deposit of $140 plus a $20 one time activation fee, for a total deposit of $160.
• Commercial Accounts: Commercial accounts inside the City limits require a $210 deposit plus a $20 one time activation fee, for a total deposit of $230.

Outside the City Limits

• Residential Accounts: Residential accounts outside the City limits require a deposit of $175 plus a $20 one time activation fee, for a total deposit of $195.
• Commercial Accounts: Commercial accounts outside the City limits require a $262.50 deposit with a $20 one time activation fee, for a total deposit of $282.50.

2. When is the cut-off date?

Cut-off dates change monthly. The due date is printed on your utility bill each month. You may contact Utility Billing at 863-421-3600 for more information.

3. When are the utility bills mailed?

Bills are mailed on or before the 15th of each month for Cycle 1 and on or before the 30th of each month for Cycle 2.

4. When are utility bills due?

Normally, bills are due the 5th for Cycle 1 and the 20th for Cycle 2.

5. How do I pay my utility bill?

Payments may be mailed, paid in person, placed in the night drop box behind City Hall, paid online, or automatic payment from your bank account.

6. What is the mailing address for utility payments?

Please send all utility payments to:
City of Haines City
620 E Main Street
Haines City, FL 33845

7. What forms of payment does the city of Haines City accept?

Cash, check, money order, and debit or credit cards with MasterCard or Visa logo (online only).

8. If a street light is out, who should I call?

You can call the Public Works Department at 863-421-3777, and report the outage please give as much information as possible (the number on the pole, and/or the address closest to the pole). Or you can call at 800-700-8744 or go online and report it to Duke Energy.

9. What if a street light or power line pole is down? (This applies to downed wires as well.)

If it is obstructing traffic, or it is a power line pole, or a power line, call the Police Department at 863-421-3636 to ensure the safety of the situation. You can call the Public Works Department at 863-421-3777, please give as much information as possible (number on the pole and/or the address closest to the pole). If this is a power line or power line pole do not go near it, just call the Police Department or Public Works Department. If it is a street light pole and it is not an emergency, please call Duke Energy at 800-700-8744, or notify the Public Works Department 863-421-3777.