Program Functions

Utility Billing and Customer Service administers the City’s integrated utility billing and customer information system. The system performs monthly meter readings, billing and collection, and customer service support.

Yearly Productivity

This program produces approximately 9,500 statements annually for water and wastewater services, stormwater utility, solid waste and recycling collection, and performs approximately 114,000 meter readings per year.

Ways to Pay your Utility Bill

The City of Haines City will continue to accept Utility billing payments. Haines City will not cut off utility services due to delinquent payments at this time. Utility payments remain due, while we encourage our Utility customers to continue to pay for their usage, no services will be cutoff for the next 60 days. 

Online

Pay your utility bill, check your account status, and review your account history via our Online Bill Pay System.

By Mail

Mail Payments To:
City of Haines City
Attn: Utility Billing
620 E Main Street
Haines City, FL 33844 to 4222

In-Person Only on Mondays

Payments may be made in-person during normal business hours (8 a.m. until 5 p.m., Mondays only) at City Hall located at:
620 E Main Street
Haines City, FL 33844

Drop Box

Drop your payments into the drop box on the left side of the City Hall double doors facing the library or at the Haines City Police Department drop Box located outside of the entrance. Make sure to write your account number on your payment.

At Amscot

Payments may be made in person 24 hours a day at our local Amscot located at: 35938 US-27 Haines City, FL 33844

By Phone

Call 844-399-6188 to make your Utility payment by phone via credit card during normal business hours.

By TTY

Call 888-611-9543 to make your Utility payment by phone via credit card available 24 hours per day. 

Automatic Payments

You can download the  Debit Authorization Form or contact customer service at                    863-421-3600 for more information.